Last Updated: September 18, 2026
At DigitVera, we want you to have a clear understanding of what you are purchasing before completing your order. Since our products are digital products delivered electronically, please read this Refund Policy carefully before making a purchase.
DigitVera sells digital products, including templates, design resources, editable files, layouts, graphics, and other downloadable or electronically delivered materials.
Because digital products can be accessed, downloaded, or delivered immediately after purchase, all purchases are generally final and non-refundable, except where required by applicable law or where DigitVera determines that a refund is appropriate.
Once your purchase has been successfully completed and access to the digital product has been provided, we generally do not offer refunds for:
Please carefully review the product description, previews, features, included resources, and requirements before purchasing.
If you have paid for a product but are unable to access or download it because of a genuine technical issue on our side, please contact us.
We will make reasonable efforts to:
If the issue cannot reasonably be resolved, DigitVera may consider an appropriate refund or other resolution on a case-by-case basis.
If you accidentally purchase the same digital product more than once, please contact us as soon as possible with your order details.
After verifying the duplicate transaction, we may provide an appropriate resolution, subject to the circumstances of the purchase and applicable payment-provider rules.
If you believe that a transaction was made without your authorization, please contact us immediately.
We may request relevant transaction information to investigate the matter.
Where appropriate, we may also work with the applicable payment processor to investigate unauthorized transactions.
If you believe you have a legitimate reason for requesting a refund, contact DigitVera with:
We will review the request and respond within a reasonable period.
Promotional bonuses, additional resources, limited-time offers, or other complimentary materials may be changed, replaced, or discontinued.
The removal or modification of a promotional bonus does not automatically create a right to a refund where the main purchased product has already been delivered, subject to applicable law.
Payments may be processed through third-party payment providers.
Refunds, where approved, may be subject to the processing time and procedures of the relevant payment provider or financial institution.
DigitVera cannot control the exact time required for a payment provider or bank to reflect a refund in your account.
Before initiating a payment dispute or chargeback, we encourage you to contact DigitVera so we can try to resolve the issue.
Fraudulent or abusive chargeback activity may be investigated using available transaction and order information.
Nothing in this section limits any rights you may have under applicable law.
This Refund Policy does not intend to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law provides you with a right to a refund, cancellation, replacement, or other remedy, those rights will continue to apply.
DigitVera may update this Refund Policy from time to time.
Any changes will be posted on this page, together with an updated “Last Updated” date.
The policy applicable to your purchase will be determined in accordance with applicable law and the terms presented to you at the time of purchase.